New Clients & FAQ

Welcome to Lunar Wellness. Whether this is your first massage or your first visit with us, we're glad you're here. Our Stony Plain clinic offers care tailored to your needs, comfort and goals.

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Your first visit: what to expect

Your appointment is a chance to talk about what brings you in, the areas you'd like to focus on and what you hope to get from your treatment. Our massage treatments are tailored to you, whether you prefer a gentler, relaxing approach or more focused work.

Let your practitioner know about any concerns or preferences so you can discuss the right approach together.

Your booked appointment time includes everything involved in your visit, including your consultation, assessment and changing time.

What to wear and bring

Bring your insurance plan and member details if you'd like us to direct bill.

For RAPID Neurofascial Reset, wear clothing that allows you to move freely. Please avoid jeans, hoodies and jackets. RAPID involves guided movement and is typically performed while you remain clothed, without lotion.

Wear comfortable clothing for osteopathy and Reiki, too.

Arriving and completing your intake

We're open by appointment and don't have full-time reception. Online booking lets you choose a service, practitioner and available appointment time.

Your intake forms are sent by email. You can complete them using the email link on your phone. Prefer to fill them out here? Arrive 10 minutes early to use our clinic iPad.

If your forms are complete, arrive a few minutes before your appointment. Please allow 5–10 minutes if you need to provide insurance information or finish forms; allow the full 10 minutes if you're using our iPad.

If no one is at the front, please remove your shoes, take a seat and make yourself comfortable. We'll be with you shortly.

If you arrive early and the front door is locked, we're likely all in treatment. We keep the door locked when no one is available at the front, as we don't have a receptionist. Please wait, and we'll be with you shortly. Thank you for your patience.

Insurance and payment

We direct bill 25 insurance providers. Bring your plan and member details to your first appointment, and check your plan's coverage for the service you're booking.

Some insurers allow us to bill your primary plan only. If you have a second plan, you can submit the remaining balance yourself. See our Insurance & Direct Billing page for the full insurer list and primary-plan-only details.

Don't see your insurer listed? Contact us and we'll see whether we can set up direct billing for you.

We also accept cash, gift certificates, Interac and credit card. Our Services & Prices page lists prices before GST, marked +GST.

Payment is due after your treatment. Receipts can be printed or emailed—whichever you prefer. For direct-billed appointments, we can provide a receipt on request and keep receipts on hand if your insurer needs them.

Cancellations and missed appointments

If your plans change, please let us know as soon as possible.

Please give at least 4 hours' notice if you need to cancel. Cancellations with less than 4 hours' notice are charged 25% of the appointment fee. Missed appointments without notice (no-shows) are charged 50% of the appointment fee.

Location and parking

Find us at #6 Boulder Blvd, Stony Plain, AB T7Z 1V7. Free parking is available right out front.

Our entrance is at the front of the building and is easy to find.

Questions before your visit? Call 587-985-8670 or email lunarwellness@outlook.com. As we don't have full-time reception, we may not be able to respond right away.

Choosing a practitioner or service

• Registered massage therapy: Choose therapeutic massage for relaxation or focused work on areas of tension. Prenatal massage is also available.

• RAPID Neurofascial Reset with Chad Fahl: A movement-based treatment combining targeted pressure with guided movement. If you're new to RAPID or new to our clinic, choose an initial appointment rather than a follow-up.

• Manual osteopathy with Julie Loughrey: A hands-on approach that considers how your body moves as a whole.

• Reiki with Jennifer Broadhead: Choose from Kids Reiki Reset, Nervous System Reset, Reiki Regulation or Reiki + Nervous System Intensive. The three adult options are also available virtually.

Browse Our Therapists and the online booking page to learn more. If you're unsure where to start, get in touch.

Frequently asked questions

1. How do I book?

Book through our online booking page. You can also call 587-985-8670 if you need help.

2. Can I walk in?

We're open by appointment. Please book ahead rather than stopping in, as we don't have full-time reception.

3. How long should I book for a massage?

A 30-minute massage focuses on one area; 45 minutes allows time for one or two areas. These shorter appointments aren't intended for a full-body massage. A 60-minute appointment offers time for a full-body massage or more focused work. Longer options are available too.

4. Do I need deep pressure to benefit from massage?

Your massage can be tailored to your comfort and preferences, from a relaxing approach to deeper work. Talk with your therapist about what feels right for you.

5. Do you offer prenatal massage?

Yes. We offer 45-, 60-, 75- and 90-minute prenatal appointments. Pregnancy bolsters and side-lying positioning options are available. Let your therapist know about your pregnancy and any concerns.

6. Do you direct bill my insurance?

We direct bill 25 providers. Check our insurer list, and bring your plan and member details. Coverage depends on your plan and the service you choose.

7. Can you bill both of my insurance plans?

For some insurers, we can bill your primary plan only. You can submit the remaining balance to your secondary plan yourself. Our insurance page lists the providers this applies to.

8. Are your listed prices inclusive of GST?

No. Prices on our Services & Prices page are marked +GST, so GST is additional.

9. Is there parking?

Yes. Free parking is available right out front at #6 Boulder Blvd in Stony Plain.

10. Can I book a virtual appointment?

Yes. Jennifer's 45-minute Nervous System Reset, 60-minute Reiki Regulation and 90-minute Reiki + Nervous System Intensive are available virtually. Choose the virtual option when booking.

11. Is Reiki covered by insurance?

Reiki receipts are provided for insurance submission, but reimbursement depends on your individual plan. Check your benefits before booking; coverage isn't guaranteed.

12. What if I need to cancel or I'm running late?

Please let us know as soon as possible.

We require at least 4 hours' notice for cancellations. Cancellations with less than 4 hours' notice are charged 25% of the appointment fee; no-shows are charged 50%.

13. Do I need to fill out a new intake form?

We need updated intake forms done yearly. If it's been over a year since you filled out your last intake form, we'll need a new one filled out before your treatment.

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